About

FAQ

• Where is the store based?

  Berkeley, CA

• What is slime? How do you use it?

  In scientific terms, slime is a non-Newtonian fluid made from glue and sodium borate. Slime sometimes act like a a solid and sometimes act like a liquid, depending on the force you apply to it.

  It's also a fun multi-sensory toy that can help with stress-relief and relaxation!

  Slime is meant to be poked, prodded, stretched, squished, and crunched. There's no right way to play with slime, but if you are curious how we do it, check out our Instagram for videos of us playing with our slime!

• Do you accept orders placed outside of the US?

  Yes! Shipping prices are determined by USPS. If you do not see your country listed, please reach out.

• How long will it take to receive my order?

  All orders will be shipped within 1-5 business days. Orders placed on Saturday, Sunday, and on federal holidays will be processed as though they were placed the following business day.

  You are responsible for entering your correct and current address. Old or incorrect addresses will not be refunded if already shipped, or may be canceled and refunded prior to shipment at the owner's discretion.

  Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International orders may take longer. Please refer to your tracking number to see where your products are at.

• My package is lost in the mail or arrived damaged! What do I do?

  While lost and damaged packages occur infrequently, they do happen occasionally, especially when mail services are strained.

  If you find that your package hasn't arrived yet, please be aware that tracking updates can sometimes be slow, especially with USPS. We recommend checking the tracking information periodically, as it may update soon.

  If your package has not moved for over a week, please reach out to us, and we can assist you in filing a missing mail request.

  If you receive a damaged package, you MUST file a claim with USPS in order to receive a refund from them for the value of your package. You can do this easily online at USPS.com

  I am not able to file claims for customers because USPS often requires the damaged product to be brought in to a post office for inspection. Once the package is out of my hands, I can't assist with this. Once your claim is processed, you will be refunded by USPS for the amount of your purchase.

• I don't like the scent or texture of my slime. Can I get a refund or return it for a different one?

  Scent and texture preferences can be highly subjective, so we encourage customers to carefully consider their choices before purchasing.

  Unfortunately, all products are final sale and, due to sanitary reasons, may not be returned or exchanged. I do not offer refunds in the event that a customer is unhappy with the scent or texture of a slime. However, I'm happy to offer recommendations for future orders that might better match your preferences!

  RE SCENTS:
  We strive to create unique and beautifully fragranced slimes that enhance your sensory experience. However, we understand that some customers may find that their slime smells different than expected. This can be due to individual variations in scent perception, which may be influenced by a wide range of factors such as health conditions, personal preferences, and sensitivities. Additionally, a Covid-19 infection can lead to a reduced ability to smell or changes in how smells are perceived, sometimes resulting in a complete loss of smell or a distorted perception of odors in the long-term.

  While we take great care in crafting our products and providing accurate scent descriptions, we cannot guarantee that every individual will have the same fragrance experience. Due to these reasons, we are unable to offer refunds or exchanges based on scent preferences.

  RE TEXTURES:
  A customer's experience with a slime's texture can be influenced by various factors, including temperature changes during shipping, the handling of the product, and individual preferences. Some slime textures can be altered to your liking with common household ingredients. If you're experiencing issues with the texture of your slime, please feel free to reach out to us via email. We may be able to provide tips or adjustments to help improve your experience! However, please note that we do not offer refunds in the event that you do not like the texture of your slime.

• What is your return and exchange policy?

  All products are final sale and, due to sanitary reasons, may not be returned or exchanged.

  All products are shipped with tracking and are packaged securely. Once the product is shipped, it is out of our hands, and we are not responsible for missing packages that have been issued a tracking number.

  East Bay Slimes is not responsible for damaged, lost, or late parcels as a result of USPS.

  Please note that our slime is a handmade product, made in small batches. Though every effort is made to represent our products accurately, there may be slight differences between batches in color, texture, and scent strength. Add-ins, such as glitter or fimos, may slightly vary in texture, color, and amount. DIY clay pieces are made by hand and may vary slightly in size, shape, and color.

  Heat and cold during the shipping process can affect slime. Please refer to our FAQ for tips on how to fix melted or tough slime, or reach out to us if you need assistance.

• I accidentally ordered something I didn't want! Can I change my order after it has been placed?

  Due to our commitment to fast processing and shipping, we typically begin packing orders as soon as they are received. Unfortunately, this means we are unable to accommodate order changes once the order has been placed. We appreciate your understanding!

• Can I get a discount or deal on any of the slimes? Is there any special promo codes?

  The prices in our shop are set, and our shop platform unfortunately does not currently support the use of promo codes.

  However, we periodically have sales to make room for new collections, so be sure to check back often! In these cases, I will manually adjust prices to reflect a % discount.

• Do your slimes include borax?

  Yes, all East Bay Slimes are made with borax. Please do not purchase if you are allergic to borax.

• What is in your slime? Allergens?

  All East Bay Slimes are made with school-grade craft supplies as well as cosmetic grade and body-safe ingredients. However, sensitive skin may experience allergic reactions. Do not play with slime if you are allergic to borax, glue, shaving cream, instant snow, cornstarch, baby oil, lotion, soap, food coloring, acrylic paint, cosmetic grade pigments, and/or fragrances/essential oils.

• What is slime activator and how do I make it?

  A slime activator is necessary to create and maintain the chemical reaction that results in slime.

  You may use boric acid (Borax) to make your own activator. If you would like us to include Borax in your order, you must add the "Extras" listing to your cart and choose the "With Borax" option.

  To make activator, add: 1 teaspoon borax + 1 cup water. Store in a labeled bottle.

  Before playing with your slime, test it with one finger to see if it is sticky. In case of stickiness, add and mix in tiny drops of activator at a time until it is not sticky anymore.

  BE CAREFUL: Slime gets overactivated very easily!

• The slime I ordered is...

  ...hard? Add a little lotion, glue, or patience. Slime naturally softens over time!

  ...sticky? Add activator in small amounts! Knead until smooth.

  ...still sticky? Not all slimes are meant to be holdable! Some slimes are meant to be played with on surfaces. You can also try poking and handling it quickly.

  My cloud slime is...

  ...hard? Add lotion or glue to soften it!

  ...crumbling? Add activator in small amounts & knead until smooth.

  Time, heat and cold during the shipping process can affect the consistency of slime. Slimes are perishable and will change in consistency with time and use. Please use these tips to achieve desired consistency, or reach out to us if you need help fixing the texture of your slime.

• How do I take care of my slime?

  Slime has a limited life span.
  It is normal for slime to shrink and deflate over time!

  1. Wash your hands before touching your slime. Dirt and small debris can get caught in your slime and make it not as pleasant to play with. Always play with slime on a clean, hard surface.

  2. Poke it with one finger. If it’s sticky, add drops of activator and knead.

  3. Always keep your slime in its container when you're not playing with it to prevent it from drying out.

  4. Reactivate it frequently so it doesn't get too sticky or melted!

  5. Store away from the sun or in a cool place. Slime can melt if it gets too hot, and you'll need to reactivate it with borax solution.

• Can I eat slime?

  Slime is NOT EDIBLE. Please keep slime out of reach of small children and pets.

• Do you wear gloves when making the slimes? What are your hygiene procedures?

  Yes; we take hygiene and cleanliness very seriously! We wear clean latex-free gloves throughout the slime-making process, and change them frequently.

  Our production area is regularly cleaned and sanitized before and after each slime-making session. We use non-toxic cleaning agents to ensure to our best ability that all surfaces, tools, and equipment are free of contaminants.

• I didn't receive a free slime / the extras I wanted

  While we occasionally offer sales, we do not offer deals every time. Please refer to our Instagram story or highlights for the most up-to-date info about promotions.

  Extras baggies are just that: extra, and subject to availability. You MUST add the "Extras" listing to your cart to receive extras and/or Borax. When you purchase our products, you are purchasing only the product you paid for.

• My slime doesn't look the way it does in the photo.

  While we make every effort to represent products accurately, the shipping process can sometimes cause slime layers to mix. Color and appearance may vary slightly due to photographic and real-life differences and the handmade nature of the product. We do not accept returns or exchanges due to dissatisfaction with the product appearance or texture.

• What should I do if I find a hair or other foreign object in my slime?

  While we take great care in maintaining hygiene and cleanliness in our production process, accidents can happen. If you discover a hair or any other foreign object in your slime, please take a photo and send us an email so we can take the proper steps to address the issue.

  Please note that some slime ingredients (e.g. certain types of clays, pigments, sand, gravel, and rocks) have natural discoloration or dark/colored bits that can appear to be specks of debris. If you find something in your slime that you aren't expecting, please reach out to us so we can help you identify the cause!

• How much slime am I getting? How big are your jars?

  Unless otherwise specified, I use polypropylene jars that hold 8 oz of slime when filled to the top. I fill my slimes as close to the top as I am able to, and thus I list my slimes as "8 oz" unless otherwise specified. Additional add-ins, such as clay pieces, will increase the ounceage of your slime.

• Why are your slimes so expensive?

  I set my prices based on the cost of supplies and labor. Many of the unique supplies, fragrances, and add-ins I source are quite pricey. Additionally, as a disabled person who faces challenges in accessing traditional jobs, I believe it's important to honor my labor by charging a price that reflects the energy and time I invest in researching, planning, and producing each slime, along with the detailed write-ups that accompany them.

  On a historical note, slime-making is a craft predominantly associated with women and nonbinary individuals, whose labor has historically been undervalued. By pricing my products fairly, I honor not only my own labor but also the broader context of craftsmanship that has often been dismissed.

  I completely understand that some may not want to or be able to purchase my slimes due to the price point. I encourage folks who are a fan of the work I do to follow me on social media (Instagram: @eastbayslimes) where I share lots of free written and video content of the things I create.

• What are your Terms of Service?

  Terms of service

  OVERVIEW
  This website is operated by East Bay Slimes. Throughout the site, the terms “we”, “us” and “our” refer to East Bay Slimes. East Bay Slimes offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

  By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

  Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

  Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

  Our store is hosted on Storenvy.com. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

  SECTION 1 - ONLINE STORE TERMS
  By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
  You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  You must not transmit any worms or viruses or any code of a destructive nature.
  A breach or violation of any of the Terms will result in an immediate termination of your Services.

  SECTION 2 - GENERAL CONDITIONS
  We reserve the right to refuse service to anyone for any reason at any time.
  You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
  The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

  SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
  We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
  This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

  SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
  Prices for our products are subject to change without notice.
  We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

  SECTION 5 - PRODUCTS OR SERVICES (if applicable)
  Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
  We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
  We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

  SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
  We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

  You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

  For more detail, please review our Returns Policy.

  SECTION 7 - OPTIONAL TOOLS
  We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
  You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
  Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
  We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

  SECTION 8 - THIRD-PARTY LINKS
  Certain content, products and services available via our Service may include materials from third-parties.
  Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
  We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

  SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
  If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
  We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
  You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

  SECTION 10 - PERSONAL INFORMATION
  Your submission of personal information through the store is governed by our Privacy Policy.

  SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
  Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

  SECTION 12 - PROHIBITED USES
  In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

  SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
  We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
  You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  In no case shall East Bay Slimes, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

  SECTION 14 - INDEMNIFICATION
  You agree to indemnify, defend and hold harmless East Bay Slimes and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

  SECTION 15 - SEVERABILITY
  In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

  SECTION 16 - TERMINATION
  The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

  SECTION 17 - ENTIRE AGREEMENT
  The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

  SECTION 18 - GOVERNING LAW
  These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

  SECTION 19 - CHANGES TO TERMS OF SERVICE
  You can review the most current version of the Terms of Service at any time at this page.
  We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

  SECTION 20 - CONTACT INFORMATION
  Questions about the Terms of Service should be sent to us at [email protected]

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.